Question 1

What is Diversion Manager?

Accepted Answer

Diversion Manager is a platform that fully manages your diversion programme, from application assessment to disposition document generation. Diversion Manager is a highly configurable platform that allows for the ability to tailor a programme to fulfil your agencies and communities needs.

Question 2

How much is Diversion Manager?

Accepted Answer

To learn more about Diversion Manager prices, please fill out our contact form and one of our representatives will contact you.

Question 3

How many users can I have?

Accepted Answer

Diversion Manager allows for unlimited users.

Question 4

Can I use my communities resources with Diversion Manager?

Accepted Answer

Yes, Diversion Manager allows for the ability to manage any “external” requirements you may have including things such as community service, external offender treatment programmes, apology letters, etc.

Question 5

Is there a free trial or demo available?

Accepted Answer

Yes! You can contact us to schedule a free demo at anytime.

Question 6

Who is using this?

Accepted Answer

Diversion Manager is currently deployed in over 500 locations, including: prosecutorial offices, courts, probation agencies, pretrial services, and community corrections agencies.

Question 7

Can I configure Diversion Manager to fit my specific needs?

Accepted Answer

Yes, Diversion Manager allows you to configure your diversion and alternative resolution workflows to meet your office or agency's requirements. Our team will work with you to understand your specific needs and help set up the platform for a smooth and seamless transition.

Question 8

On which devices can I use Diversion Manager?

Accepted Answer

Diversion Manager can work on any internet connected device, but for best experience we recommend a desktop or notebook computer.

Question 9

Which browsers are supported?

Accepted Answer

Diversion Manager should work for any of the standard browsers: Chrome, Firefox, Safari, and Edge.

Question 10

What are the system requirements for using Diversion Manager?

Accepted Answer

All that is required is a standard internet connection with the capability to stream videos.

Question 11

Can Diversion Manager be used for my existing diversion program?

Accepted Answer

Yes, Diversion Manager allows you to configure your existing diversion and alternative resolution workflows to meet your office or agency's requirements. Our team will work with you to understand your specific needs and help set up the platform for a smooth and seamless transition.

Question 12

Are there tutorials or guides available?

Accepted Answer

Yes there are. You can visit our How to Video Library to see our videos on various ways to use Diversion Manager including reporting, dispositions, etc. You can also view all of our available help tutorials and guides here.

Question 13

What support resources are available?

Accepted Answer

Diversion manager comes supplied with a FAQ, live chat, help desk support, and a designated account manager at no additional cost. At time of implementation you will also be supplied with a user guide for the platform.

Question 14

When can I get support?

Accepted Answer

Our support team is available 8 AM - 8 PM Eastern daylight time, Monday through Friday. If you need assistance after hours, you can fill out a support ticket at any time. For account related support, email your designated account manager.

Question 15

How secure is my data on the Diversion Manager platform?

Accepted Answer

Diversion Manager is PCI-DSS and GDPR compliant.

Question 16

How do you handle data backups and recovery?

Accepted Answer

Backups for SQL and VM are done daily. SQL Logs are done hourly.

Question 17

Who has access to information on the platform?

Accepted Answer

Access to information on the platform is restricted to your agency and our team, ensuring security and compliance.

Question 18

Are Advent eLearning courses included within my subscription?

Accepted Answer

Advent eLearning courses can be included within your subscriptions. For more details contact us.

Question 19

Can I use grant funding for Diversion Manager?

Accepted Answer

Diversion Manager can be purchased through any grant funding for diversion, alternative sentencing, or deferral programmes.

Question 20

Where are you located?

Accepted Answer

AdventFS is located in Kentucky in the USA.

Frequently Asked Questions