Easily Manage Behaviour-Changing Out of Court Resolutions
Local Authorities and Housing Associations
The Advent Diversion Manager platform automates and manages all of your ASB and civil Enforcment activities. Whether they are informal resolutions such as Acceptable Behaviour Contracts (ABC's) or Community Protection Notices (CPNs) Diversion Manager is the solution for you.
Positive requirements are recommended under the Anti-Social Behaviour Crime and Policing Act of 2014 in the UK. The Act aims to address the root causes of problematic behaviour by requiring individuals to take specific actions, like attending rehabilitation programs or engaging with support services either online or externally. Research has indicated that problematic behaviours are far more likely to desist where the root problem is tackled.
Investigation times decrease significantly reducing case workload and stress on housing specialists by collaborating with victims of ASB on an outcome that fits their needs without the requiring more formal action. A supported approach to changing problematic behaviours is viewed favourably in the courts should the matter escalate, and more formal action be required.
Diversion Manager
Diversion Manager can be set up for a new authority within a matter of hours. There are no limits on the number of users and no licence fees to be paid by relevant authorities. The platform can function on any mobile device or indeed any computer. The button functionality and the mandatory fields for data capture are entirely configurable by the relevant authority.
Diversion Manager users can upload tailored instructions to the student on how to complete their intervention. The system allows for third party referrals to the third sector, or indeed for the student to download and sign documents, saving housing officer time in re-visits. Diversion Manager not only tracks compliance, but it also allows site admin users to develop three layers of search to help with analytical products such as recidivism rates, and correlational analysis for a deeper understanding of particular ASB types in certain areas.
Our Interventions
Advent interventions utilise Cognitive Behavoural Therapy (CBT) strategies including cognitive rehearsal, role playing, imagery, behavioural experiments, and guided discovery. Each strategy can help to identify what a person is thinking and assist them in changing their behaviour by changing the way they are thinking about a situation.
For example, CBT might help a person to identify cognitive distortions they may have (errors in reasoning), to stop or eliminate negative thoughts, to consider a variety of explanations for any situation, or to think of different responses to situations and practise those responses. These techniques help a person to learn a new way to respond and make positive responses more likely to occur in the future. Research into our interventions has demonstrated consistently ease of use and effectiveness.
Case Study Example
Rita lives alone with her dog; she frequently goes out with friends on a Saturday night and the dog is left alone. The neighbours have tried to resolve the matter with Rita, but she has become hostile and sworn at them. The Housing officer visits Rita about the noise and Rita agrees to an acceptable behaviour contract. She discloses to the housing officer that she is lonely and been drinking a bit too much which is why she has been frosty with her neighbours.
The housing officer speak to the neighbours who agree the following positive interventions.
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Referral to the online ASB course:
Course contains definitions on ASB and legal obligations, communication & listening skills and de-escalation (2hrs) -
Referral to Blue Cross for free online help for dog behaviour
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Referral to drink support from an third party provider
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Referral to community groups for support with loneliness