How to Efficiently and Effectively Scale Up OoCR Programmes

UK police forces are facing a critical challenge: growing caseloads, rising officer burnout, and outdated systems that can’t keep up. Many still rely on spreadsheets to manage Out of Court Resolution (OoCR) programmes, tools that were never meant for complex, high-volume casework.

The Problem with Spreadsheets

Manual tracking creates bottlenecks and risks:

• Time-consuming data entry

• Frequent human error

• No real-time visibility

• No task automation or audit trails

In a fast-moving environment where accuracy matters, spreadsheets aren’t just inefficient, they're a liability.

Why This Matters

More than 9,000 officers resigned in the year ending March 2024, with nearly half leaving before five years of service. Investigators are burned out, overloaded, and under-resourced. Public safety and trust are at risk, and without systemic change, the cycle will continue.

The Solution: Automation

Platforms like Diversion Manager are built to scale OoCR programmes efficiently and consistently. Here’s what automation delivers:

• Streamlined registration – Offenders enter data directly, reducing admin workload

• Automated payments – Accurate, transparent fee processing

• 24/7 access to courses – Boosts offender engagement and completion rates

• Real-time progress cheques – Keeps cases current without manual follow-ups

• Auto-generated resolutions – Speeds up approval and routing

• Configurable dashboards – Enables data-driven decisions and better tracking

The Impact

By moving away from spreadsheets, forces gain:

• Reduced admin time and cost

• Higher programme completion rates

• Better consistency and accountability

• More time for officers to focus on safeguarding and decision-making

Time to Modernise

Manual systems are no match for today’s demands. Automation offers a scalable, sustainable way to deliver fast, fair, and effective justice.

Contact: Diversion Manager

Diversion Manager supports your force with our fully functional platform configurable to accommodate Out of Court Resolution programmes with advanced workflow, communication, reporting, and integration with your case management system. Contact us today if you’d like to set a meeting to learn more about Diversion Manager or to schedule a demo.