OoCR Programs Need an Automated Management System

UK police forces are at a critical crossroads. Many still rely on outdated spreadsheets to manage their Out of Court Resolution (OoCR) programmes, a system that’s inefficient, error-prone, and ill-suited for today’s demands. The solution? Embrace automation to streamline operations, improve outcomes, and modernise justice delivery.

The Trouble with Spreadsheets

Spreadsheets may have served their purpose in the past, but they present serious limitations in today’s complex criminal justice landscape. These include a high risk of human error, time-consuming data entry and updates, lack of real-time access to information, absence of user activity logs and audit trails, and no task automation or progress tracking. These gaps contribute to inconsistent programme delivery, poor oversight, and missed opportunities for intervention.

A Smarter Approach with Diversion Manager

Diversion Manager is a purpose-built platform that transforms how police forces manage OoCR programmes. By replacing manual spreadsheets with configured automation, forces gain greater control, efficiency, and visibility.

Key Benefits:

• Streamlined Registration

Officers can quickly refer offenders to a course where they can register directly, reducing admin work and minimising data entry errors.

• Integrated Payments

Automate fee collection and disbursement with full transparency and accuracy.

• 24/7 Online Interventions

Courses are always accessible, allowing participants to complete them at their own pace, improving completion rates.

• Automated Progress Tracking

Real-time updates validate each step of the process, ensuring consistency across all cases.

• Resolution Creation & Routing

Automatically generate and route resolutions based on pre-set criteria, increasing efficiency and cutting down on repetitive, time-consuming tasks.

• Custom Reporting & Insights

Generate detailed reports to track KPIs, programme success rates, and cost-effectiveness to drive data-informed improvements.

Why Automation Matters

By moving away from spreadsheets, police forces can boost operational efficiency, improve programme accuracy and consistency, reduce administrative workload, enhance outcomes for participants, and ensure greater accountability and transparency.

Time to Move Forward

The future of OoCR programme management lies in automation. Platforms like Diversion Manager empower forces to run smarter, more effective operations while focusing on what truly matters: rehabilitation, accountability, and community safety.

Contact: Diversion Manager

Diversion Manager supports your force with our fully functional platform configurable to accommodate Out of Court Resolution programmes with advanced workflow, communication, reporting, and integration with your case management system. Contact us today if you’d like to set a meeting to learn more about Diversion Manager or to schedule a demo.