How Automation Improves Efficiency in OoCR Programmes

UK police forces are under increasing pressure, facing heavy caseloads, long hours, and limited resources. Out of Court Resolution (OoCR) programmes offer an effective alternative to prosecution, supporting rehabilitation and reducing reoffending. However, many forces still manage these programmes using outdated spreadsheets, adding unnecessary administrative burden and limiting oversight.

The solution is automation through a purpose-built platform like Diversion Manager.

Moving Beyond Spreadsheets

Diversion Manager replaces spreadsheets with a secure, web-based system that centralises case management, automates workflows, and improves data accuracy. This reduces administrative workload for officers while delivering more consistent and effective outcomes for participants.

Smarter OoCR Programme Delivery

Diversion Manager is designed for UK law enforcement, supporting every stage of the OoCR process:

• Operational Efficiency for Forces

Automated workflows, dashboards, and integrated communications streamline administration and support faster, better-informed decision-making.

• Improved Participant Experience

Participants access online interventions 24/7, receive support, track their progress, and complete courses at their own pace, driving higher engagement and completion rates.

• Automation That Reduces Risk

Streamlined registration, secure online payments, automated document generation, and real-time progress validation minimise errors and delays.

Why Automation Matters

Modernising OoCR delivery is not just about saving time. Automation improves fairness, accountability, and consistency, while giving officers more capacity to focus on meaningful work. It also enables forces to clearly demonstrate the value and impact of diversion programmes to communities and funders.

The Path Forward

UK police forces are at a crossroads. Continuing to rely on spreadsheets limits efficiency and outcomes. Embracing automation with Diversion Manager enables forces to modernise OoCR programmes, reduce reoffending, and strengthen community safety.

Contact Diversion Manager

Diversion Manager supports your force with our fully functional platform configurable to accommodate Out of Court Resolution programmes with advanced workflow, communication, reporting, and integration with your case management system. Contact us today if you’d like to set a meeting to learn more about Diversion Manager or to schedule a demo.