How Police Forces Can Use Diversion Manager to Reduce Admin Burden

Across the UK, police forces face an increasingly difficult challenge: changing crime trends, limited resources, and a growing administrative burden that keeps officers behind desks instead of in communities. With caseloads mounting and mental health concerns on the rise, the need for smarter, more efficient systems has never been greater.

That’s where Diversion Manager comes in.

This innovative digital platform is transforming how UK forces manage Out of Court Resolution (OoCR) programmes. Reducing paperwork, streamlining case management, and freeing officers to focus on what matters most: public safety and community engagement.

The Admin Challenge in Modern Policing

The numbers tell a stark story. A Crime Survey for England and Wales (CSEW) found that in 2024, overall crime rose by 14%, with violence and fraud leading the surge. Meanwhile, over 14,500 officers were signed off with stress-related conditions, a record high. Many frontline officers now manage 25 or more live cases, often outside contracted hours, as bureaucracy and data entry consume valuable time.

These pressures don’t just affect officers; they also impact victims. Low-level offences that could be resolved quickly often languish in the system, leading to frustration, “No Further Action” outcomes, and declining public confidence.

A more efficient, outcome-driven model is urgently needed.

Smarter Justice Through OoCRs

The UK’s revised two-tier Out of Court Resolution framework gives police the flexibility to handle low-harm offences in a way that’s both proportionate and effective. Used effectively, OoCRs enable officers and victims to agree on constructive, rehabilitative outcomes, without the lengthy delays associated with traditional prosecution.

However, scaling OoCRs effectively requires reliable systems that can manage referrals, monitor compliance, and produce clear, auditable results. That’s precisely the gap Diversion Manager fills.

Streamlining the OoCR Process

Diversion Manager is built specifically for criminal justice agencies such as police forces. It replaces spreadsheets, manual reports, and disjointed systems with one secure, centralised platform.

Agencies using Diversion Manager report faster case processing, fewer errors, and greater officer confidence in managing diversion cases. Here’s how it works:

1. Centralised Case Management

All OoCR cases can be tracked in one place, from referral to completion. Officers can quickly assess eligibility, assign appropriate interventions, and monitor outcomes in real time.

2. Automated Workflows

Diversion Manager automates repetitive administrative tasks such as referrals, notifications, and completion tracking. This dramatically reduces the time spent on data entry and follow-up emails, helping officers reclaim hours each week.

3. Customisable Reports

Each police force can create tailored reports aligned with its priorities. Whether tracking rehabilitation success, community engagement, or cost-effectiveness. Reports can be exported in CSV format for sharing with partner agencies and stakeholders.

4. Built-in Compliance and Audit Trails

The system automatically maintains detailed audit logs and generates compliance-ready documentation that meets national policing standards, ensuring transparency and accountability at every step.

Turning Data Into Insight

Diversion Manager’s reporting suite turns raw data into actionable intelligence. Forces can easily:

• Identify trends in referrals and outcomes

• Monitor participant demographics to ensure equitable service delivery

• Analyse financial performance to inform resourcing decisions

With these insights, leadership teams can make informed decisions about where to invest, how to improve programme delivery, and how to demonstrate the impact of OoCR initiatives to stakeholders.

Supporting Participants, Not Just Processes

Efficiency isn’t only about saving officer time, it’s also about improving outcomes for participants. Diversion Manager integrates seamlessly with Advent eLearning, offering access to online rehabilitative courses that address issues like anger management, harassment, knife crimes, or substance misuse. Participants can complete these interventions remotely, reducing scheduling conflicts and improving completion rates.

By putting rehabilitation and accountability side by side, Diversion Manager supports a justice system that’s both compassionate and effective.

A Better System for Everyone

Diversion Manager is not a “soft option.”

It’s a smarter system that holds individuals accountable more quickly and visibly—while easing pressure on officers and courts. By adopting this modern approach, police forces can:

• Cut administrative workload

• Improve officer wellbeing and retention

• Deliver faster, fairer outcomes for victims

• Build stronger trust with the communities they serve

The future of policing isn’t just about doing more; it’s about working smarter. With Diversion Manager, UK forces can reduce administrative burden, improve programme oversight, and strengthen their commitment to both justice and public service.

Contact Diversion Manager

Diversion Manager supports your force with our fully functional platform configurable to accommodate Out of Court Resolution programmes with advanced workflow, communication, reporting, and integration with your case management system. Contact us today if you’d like to set a meeting to learn more about Diversion Manager or to schedule a demo.