How Digital Case Management Saves Officers Time on the Frontline

Today’s officers are being asked to do more with fewer resources. From routine reports to managing Out of Court Resolutions (OoCRs), the administrative load can weigh heavily on frontline policing. Paperwork, duplication, and manual processes often take officers away from what matters most: being visible in the community and keeping people safe.

The Problem with Traditional Case Management

For too long, many forces have relied on outdated systems that slow everything down:

• Manual spreadsheets and fragmented tools.

• Double data entry across different platforms.

• Hours wasted chasing updates, missing files, or unclear handovers.

Something as simple as processing a routine OoCR can stretch into hours of repetitive admin, leaving officers frustrated and less available for frontline duties.

How Digital Case Management Streamlines Workflows

Digital platforms designed for diversion and OoCR management eliminate inefficiencies by bringing everything together:

• Centralised Information - All case details in one secure, accessible location.

• Automated Reminders & Notifications - Officers don’t need to manually track deadlines or follow-ups.

• Case Document Generation - Generate case documents quickly using information in the account.

• Mobile Accessibility - Log updates directly from the field, reducing time spent at the station.

This streamlined approach means officers spend less time on admin and more time doing the work only they can do.

Real-World Time Savings for Officers

Consider a common scenario: logging a theft referral.

• Traditional process: filling out multiple forms, copying notes into different systems, sending updates by email → 2+ hours.

• Digital process: enter information once, with automatic notifications and instant updates across the system → 20 minutes.

Benefits Beyond Time Savings

Digital case management doesn’t just save time; it improves outcomes across the board:

• Greater accuracy - fewer errors and less rework.

• Improved compliance - ensures every OoCR follows proper requirements.

• Better communication - smooth collaboration between officers, coordinators, and supervisors.

• More visible policing - officers spend more time in the community instead of behind a desk.

Digital case management isn’t about replacing officers; it’s about empowering them. By reducing time spent on admin, forces can give their teams more freedom to focus on prevention, visibility, and public safety.

If your force is still relying on outdated, manual OoCR processes, now is the time to modernise. Tools like Diversion Manager are helping agencies streamline workflows, clear backlogs, and, most importantly, give officers their time back where it matters most.

Contact Diversion Manager

Diversion Manager supports your force with our fully functional platform configurable to accommodate Out of Court Resolution programmes with advanced workflow, communication, reporting, and integration with your case management system. Contact us today if you’d like to set a meeting to learn more about Diversion Manager or to schedule a demo.