Reducing Digital Divide

Finding effective alternatives to prosecution while ensuring public safety remains one of the biggest challenges for police forces today. Out-of-Court Resolutions (OoCRs) offer a valuable path forward. But for these programmes to work, both officers and participants need consistent, reliable, and accessible support. This is where Diversion Manager steps in, reducing the digital divide between law enforcement and the communities they serve.

Enhanced Efficiency for Police Forces

Diversion Manager transforms how police forces manage OoCRs by streamlining the entire process into a single, centralised digital platform. With tools designed to save time and cut through administrative complexity, officers can:

• Track and manage cases in real time

• Make informed, data-driven decisions through built-in analytics and reporting

• Reduce administrative burdens with automated workflows

• Maintain clear and consistent communication across all stakeholders

By minimising manual tasks, the platform allows frontline officers to focus more on community engagement and less on paperwork.

Supporting Programme Participants

The strength of any diversion programme depends on accessibility. Diversion Manager ensures that no participant is left behind by providing:

• Accessible eLearning courses can be taken in multiple sessions and are written at an 8th-grade reading level or below.

• 24/7 chatbot support, helping participants stay engaged and get answers when they need them

• User-friendly interfaces designed with inclusivity in mind

• Progress tracking and recognition, so completion of requirements is documented and statuses are updated

These features help participants feel supported, improving their chances of completing the programme successfully.

Measurable Outcomes

When police forces adopt Diversion Manager, they see results:

• Higher programme completion rates thanks to improved accessibility

• Fewer errors through effective intervention tracking

• Smarter use of resources, ensuring time and funding are invested where they’re most effective

Better outcomes for participants, greater efficiency for law enforcement, and stronger community trust overall.

Expert Support and Implementation

Technology is only as good as the support behind it. Diversion Manager ensures smooth implementation and ongoing success through:

• Guidance from subject matter experts during setup

• Continuous technical support and regular system updates

• Consultations on best practises to improve process efficiency

• Access to a comprehensive knowledge base and training resources

Bridging the Gap

By connecting the needs of police forces with the needs of programme participants, Diversion Manager reduces the digital divide that too often undermines successful OoCR delivery. With its balance of efficiency, accessibility, and expert support, the platform creates a fairer, more effective justice pathway that benefits everyone involved.

Diversion Manager supports your force with our fully functional platform configurable to accommodate Out of Court Resolution programmes with advanced workflow, communication, reporting, and integration with your case management system. Contact us today if you’d like to set a meeting to learn more about Diversion Manager or to schedule a demo.