Diversion Manager Brings Solutions to Housing Authorities in the UK

Across the UK, Housing Associations and Local Authorities are on the front line of managing anti-social behaviour (ASB). From neighbour disputes and noise complaints to more complex safeguarding concerns, the challenges are vast, and so is the pressure to respond effectively without immediately resorting to punitive action.

Diversion Manager is transforming how these issues are addressed, offering a progressive, people-centred platform that reduces investigation time, supports victims, and empowers individuals to change their behaviour. And it can be done without changing their residential status or relying on police involvement.

A Smarter Response to Anti-Social Behaviour

Under the Anti-Social Behaviour, Crime and Policing Act 2014, authorities are encouraged to implement positive requirements and interventions aimed at tackling the root causes of problematic behaviour rather than simply penalising it.

Diversion Manager was built with this in mind. The platform supports informal resolutions like Acceptable Behaviour Contracts (ABCs) or Community Protection Notices (CPNs) by enabling officers to deliver targeted interventions efficiently and compassionately. Housing officers can now guide individuals toward change while maintaining community safety, avoiding escalation to formal legal action unless necessary.

Designed for the Needs of Housing Teams

Diversion Manager was created to meet the complex demands of Housing Associations and Local Authorities, whose roles extend far beyond tenancy management. These professionals are tasked with preventing homelessness, safeguarding vulnerable residents, and enforcing community standards.

Diversion Manager streamlines these responsibilities by:

• Automating case management and data capture

• Reducing investigation times and caseload pressures

• Enabling collaboration with victims to build appropriate resolutions

• Offering a support-based approach that courts often view favourably if formal action becomes necessary

Data-Driven Insights That Drive Strategy

Beyond case management, Diversion Manager provides valuable analytics. Administrators can develop a three-tiered search functionality to study factors such as recidivism rates, identify trends in ASB by location, and measure the impact of specific interventions. This allows authorities to make evidence-based decisions that shape long-term community safety strategies.

Interventions That Actually Work

What truly sets Diversion Manager apart is the quality of its interventions, rooted in the evidence-based methods of Transformative Learning and Cognitive Behavioural Therapy (CBT). These methods help individuals recognise distorted thinking patterns and replace them with healthier, more constructive responses. Research has consistently shown Advent’s interventions to be effective, easy to use, and impactful in changing behaviour.

Bridging the Gap in Community Safety

Many housing and local authority systems are built for documentation, not transformation. Diversion Manager bridges the gap between enforcement and education. Offering intervention as a step to prevent escalation to courts and preserve community wellbeing.

Housing officers, community safety teams, and enforcement officers under Community Safety Partnerships can now access a solution that works with people to build better outcomes for residents, victims, and the wider community.

Contact Diversion Manager

Diversion Manager supports your force with our fully functional platform configurable to accommodate Out of Court Resolution programmes with advanced workflow, communication, reporting, and integration with your case management system. Contact us today if you’d like to set a meeting to learn more about Diversion Manager or to schedule a demo.