Multi-step Diversion: Combining Courses, Community Service & Restorative Elements

Across the UK, police forces are rethinking Out of Court Resolution (OoCR). Moving beyond single-step interventions toward more holistic approaches that promote accountability and rehabilitation. The Diversion Manager platform makes it easy to design and manage these multi-step diversion pathways, combining online education, community service, and restorative practises in one streamlined system.

A Smarter Approach to Diversion

Traditional OoCR models often rely on one element, such as an educational course or community service. While useful, these standalone methods can overlook the complex factors behind offending behaviour.

Multi-step diversion integrates several components, such as behavioural courses, community work, and restorative justice, to address root causes and encourage personal growth. Diversion Manager allows agencies to configure and monitor these layered interventions efficiently, ensuring a balanced and evidence-based response.

Evidence-Based Courses at the Core

Diversion Manager offers over 30 evidence-based interventions developed using evidence-based practises and strategies. Created by subject matter experts, the courses are continually updated to maintain clinical and educational relevance.

Topics include:

• Substance misuse and addiction support

• Domestic abuse awareness

• Anger management and emotional well-being

• Restorative justice and victim awareness

• Offence-specific programmes, such as theft or knife crime

These courses lay the foundation for change. Helping participants understand their actions and develop new coping strategies.

Adding Community and Restorative Elements

The platform supports multi-layered programmes that combine online learning with community service or restorative meetings. This approach deepens accountability and empathy, allowing participants to repair harm while gaining practical insight into the consequences of their behaviour.

Seamless Referrals and Oversight

Diversion Manager’s flexible referral system lets officers make referrals directly from the scene, while OoCR teams manage progress through an intuitive dashboard. Key features include:

• Multi-device access and browser translation

• Automated reminders and progress tracking

• Text-to-speech functionality and accessible reading levels

• Secure data management with GDPR compliance

Built-in analytics also allow agencies to monitor outcomes, assess programme success, and share results with confidence.

A Unified Solution for Modern Justice

By blending education, community engagement, and restorative practise, Diversion Manager helps police and justice professionals deliver fairer, more effective interventions. It simplifies administration, enhances consistency, and supports genuine behaviour change. Creating better outcomes for individuals and communities alike.

Diversion Manager supports your force with our fully functional platform configurable to accommodate Out of Court Resolution programmes with advanced workflow, communication, reporting, and integration with your case management system. Contact us today if you’d like to set a meeting to learn more about Diversion Manager or to schedule a demo.