The Future of Criminal Justice & Diversion in a Digital Age

UK police forces are facing unprecedented pressure. Long hours, heavy caseloads, and increasing job dissatisfaction are stretching teams thin and making it more challenging to deliver effective, timely justice. That strain is visible in the management of Out of Court Resolution (OoCR) programmes. To keep pace with the demands of modern policing, forces need smarter, more efficient systems. The answer lies in purpose-built digital platforms like Diversion Manager, designed specifically to streamline and enhance the OoCR process from end to end.

From Spreadsheets to Smart Systems

Despite the complexity of OoCR programmes, many forces still rely on spreadsheets to track cases. While familiar, spreadsheets come with serious limitations:

• No real-time oversight

• High risk of human error

• Inefficient, repetitive data entry

• No automated task management

• Limited transparency and collaboration

These manual processes slow down progress, introduce inconsistencies, and drain valuable officer time.

Diversion Manager replaces outdated systems with a secure, online platform that manages OoCR programmes more accurately, efficiently, and at scale. For forces under pressure, this shift is transformative.

How Digital Platforms Improve OoCR Programme Delivery

1. Efficiency for Police Forces

Diversion Manager centralises all case information in one secure digital hub. Automated workflows, real-time updates, and configurable dashboards allow officers to work faster and with greater accuracy. With built-in communication tools, collaboration across teams, and even with external partners, becomes seamless.

This level of organisation not only reduces delays but also works to ensure that nothing slips through the cracks.

2. Better Support for Participants

A stronger justice system isn’t just about administrative efficiency; it’s about supporting people through rehabilitation.

Diversion Manager provides participants with:

• 24/7 access to online interventions

• A clear progress tracker

• A built-in support chatbot

• Digital certificates upon completion

• Offence-specific content and required participation that increase engagement

The platform meets participants where they are, removing barriers and creating a more accessible pathway to rehabilitation.

3. Automation That Drives Outcomes

Automation is at the heart of Diversion Manager’s impact. Tasks that once took hours, such as data entry, validation, or progress cheques, are now completed instantly.

Key benefits include:

• Faster case onboarding

• Reduced manual errors

• More staff time for frontline work

• Real-time reporting for better decision-making

By minimising administrative burden, forces can focus on what matters most: public safety and positive participant outcomes.

Key Features That Make a Difference

Diversion Manager includes a suite of automation features that modernise every stage of the OoCR journey:

• Streamlined registration to eliminate duplicate data entry

• Integrated payment processing for accurate and secure fee management

• Online course delivery, accessible on any device

• Automatic progress validation to reduce manual checking

• Automated document creation and routing

• Advanced analytics and custom reporting for strategic planning

These tools transform the OoCR process from a disjointed, manual workflow into a smooth, structured, and transparent system.

The future of criminal justice is digital, data-driven, and focused on people, and Diversion Manager is helping UK forces lead the way.

Contact: Diversion Manager

Diversion Manager supports your force with our fully functional platform configurable to accommodate Out of Court Resolution programmes with advanced workflow, communication, reporting, and integration with your case management system. Contact us today if you’d like to set a meeting to learn more about Diversion Manager or to schedule a demo.